DocsSafe Terms of Service

1. Overview

DocsSafe ("DocsSafe", "we", "us", or "our") provides premium courier and concierge services for documents and high-value small items. We operate primarily in New York City and surrounding areas.

These Terms form a legal agreement between you ("you", "customer", "client") and DocsSafe.

2. Services

We offer two main service modes:

• STANDARD_DISTANCE – point-to-point deliveries based on distance
• CONCIERGE_HOURLY – hourly concierge service (Standard or VIP), where a dedicated driver is available for a set period of time

Services may include:

• Secure pickup and drop-off of documents and small items
• In-vehicle safe storage (where selected)
• Non-disclosure agreements (NDAs) for sensitive deliveries
• Live GPS tracking and proof of delivery (photos and signature)

We reserve the right to modify, suspend or discontinue any service at any time.

3. Eligibility

To use DocsSafe, you must:

• Be at least 18 years old
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete information when booking and maintaining your account

We may refuse service or close accounts if we believe these conditions are not met or our policies are violated.

4. Bookings and customer responsibilities

When you place a booking, you are responsible for:

• Providing accurate pickup and drop-off addresses
• Ensuring that the recipient is available at the delivery location within the agreed time window
• Providing any special access instructions (e.g., building entry, security desk)
• Complying with all applicable laws and regulations

If we cannot complete a delivery due to incorrect information, lack of access, or unavailability of the recipient, additional fees may apply and the delivery may be rescheduled or cancelled.

5. Prohibited items

DocsSafe does not transport:

• Illegal, stolen or counterfeit goods
• Weapons, explosives, ammunition or hazardous materials
• Drugs or controlled substances
• Cash above a reasonable threshold, unless explicitly agreed in writing
• Perishable items that require refrigeration or special handling
• Any item prohibited by law or by our internal safety policies

We may refuse or cancel any booking that, in our sole discretion, appears unsafe, illegal or inappropriate.

6. Pricing, payment and fees

Prices are shown at the time of booking and may include:

• Base rate (distance or hourly)
• Surcharges for after-hours or special handling
• Extra charges for additional time, mileage, wait time or changes requested during the job

All payments are processed securely through our payment provider (e.g. Stripe). By submitting a booking, you authorize DocsSafe to charge your payment method for:

• The initial quoted amount, and
• Any additional charges that you approve or that are clearly described in our pricing rules (e.g. extra time or distance).

Receipts will be sent to the email address associated with your booking.

7. Changes, cancellations and no-shows

We understand plans can change. However:

• Cancellations or changes made after a driver is already en route or on site may incur fees.
• If the driver is unable to complete the job due to incorrect information, lack of access, or no authorized recipient, the job may be marked as completed or failed with applicable charges for time and travel.

Specific cancellation and change fee rules may be described on our website or in your booking confirmation.

8. Proof of delivery and tracking

For most deliveries, we provide:

• Live GPS tracking during active jobs (where available)
• Proof of pickup and/or delivery photos
• Recipient signature captured on a mobile device

These records are stored as part of the job history and may be shared with you as evidence that the service was completed.

9. NDAs and confidentiality

For sensitive deliveries, you may request:

• A standard DocsSafe NDA, or
• Use of your own NDA (subject to our review and acceptance)

While we take reasonable steps to maintain confidentiality (including secure vehicles and trained drivers), no system is completely risk-free. Our liability remains subject to the limitations described below.

10. Limitation of liability

To the maximum extent permitted by law:

• DocsSafe is not liable for any indirect, incidental, consequential, special, exemplary or punitive damages arising out of or in connection with your use of the service.
• Our total liability for any claim arising from a single booking is limited to the lesser of:
  • The total amount you paid for that booking, or
  • USD $1,000 (unless a separate written agreement specifies otherwise).

You are responsible for ensuring that any items handed to us are appropriately packaged, legal to transport, and clearly described.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

11. Account security

If you create an account:

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately if you suspect any unauthorized access.

We may suspend or terminate accounts that are misused or that compromise the security or integrity of the platform.

12. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Any disputes arising out of or relating to DocsSafe or these Terms will be resolved in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of such courts.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top.

Your continued use of DocsSafe after any changes means you accept the revised Terms. If you do not agree with the new Terms, you must stop using the service.

14. Contact us

If you have questions about these Terms, please contact us: