DocsSafe Privacy Policy

1. Who we are

DocsSafe ("DocsSafe", "we", "us", or "our") is a premium courier and concierge service for documents and high-value small items. We operate primarily in New York City and surrounding areas.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book a delivery, track an order, or use any DocsSafe services.

By using DocsSafe, you agree to the practices described in this Privacy Policy.

2. Information we collect

We collect the following categories of information:

2.1 Information you provide directly

• Name, company/firm name and contact person
• Email address and phone number
• Pickup and drop-off addresses
• Delivery instructions, notes and contact names at pickup/drop-off
• Account login information (email, password or social login identifier)
• Payment-related information (via our payment provider, e.g. Stripe)
• Support requests and messages you send us

2.2 Information collected automatically

When you use our website or portals, we may automatically collect:

• Device information (browser, operating system, device type)
• IP address and general location (city/region level)
• Pages viewed, clicks, and time spent on the site
• Cookies and similar technologies used for session management and analytics

2.3 Driver-specific information

For drivers using DocsSafe:

• Driver profile information (name, contact, license and insurance details)
• Vehicle information (make, model, year, license plate, photos)
• GPS location during active jobs (for live tracking and safety)
• Photos and signatures collected as proof of pickup and delivery

3. How we use your information

We use the information we collect to:

• Provide and manage our courier and concierge services
• Process bookings, payments, and refunds
• Communicate about your orders, status updates, and support requests
• Verify driver identity and eligibility, and manage driver payouts
• Provide live tracking and proof of delivery to customers
• Maintain security, prevent fraud and misuse of the service
• Improve and optimize our website, apps and operations
• Comply with legal obligations and enforce our terms

We do not sell your personal information to third parties.

4. Third-party service providers

We rely on trusted third-party providers to operate DocsSafe. These may include:

• Payment processing: Stripe (for processing card payments and storing payment tokens)
• Email delivery: SendGrid or similar email providers (for booking confirmations, receipts, driver notifications, etc.)
• Maps and geolocation: Google Maps or similar services (for routing and live tracking)
• Analytics and logging: tools used to monitor system performance and security

These providers are only allowed to process your data on our behalf and in accordance with our instructions.

5. Data retention

We retain your information for as long as necessary to:

• Provide our services and maintain accurate records of deliveries and payments
• Comply with legal, tax and regulatory requirements
• Resolve disputes and enforce our agreements

Where possible, we may anonymize or aggregate data so that it can no longer be linked to an identifiable person.

6. Cookies and tracking technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Improve security and prevent abuse
• Analyze how our website and portals are used

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain parts of the service.

7. Security

We use reasonable technical and organizational measures to protect your data, including:

• Encrypted connections (HTTPS)
• Restricted access to production systems
• Role-based access controls for staff and drivers
• Secure payment processing handled by Stripe

However, no online service can guarantee 100% security. You are responsible for using strong passwords and keeping your account credentials safe.

8. Your choices and rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of certain data, subject to legal obligations
• Object to or restrict certain types of processing
• Export your data in a portable format

To exercise these rights, please contact us using the email provided below. We may need to verify your identity before responding.

9. Children's privacy

DocsSafe is not intended for use by children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was last revised. Your continued use of DocsSafe after any update means you accept the revised policy.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: